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Your Data Stays Yours Here

When you open an account with us, your personal information and payment details stay encrypted and secure.

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pragmatic play.com Your Data Stays Yours Here
PRIVACY QUESTIONS

How to Reach Us About Your Data

If you have concerns about how we handle your information, want to request a copy of your data or need to update your account details, our support team is available across multiple channels. Contact us directly and we will respond within 24 hours. Your privacy requests are treated as priority.

Team online

Live Chat Support

Open the chat icon in the bottom-right corner of your lobby after you log in. Our team responds Monday–Friday, 08:00–20:00 Jakarta time, and handles privacy requests on weekends for urgent matters.

Email Privacy Team

Send your data request to [email protected] with your account email and username. We confirm receipt within two hours and deliver responses within five business days.

Account Settings

Update your contact information directly from your account dashboard under Profile → Privacy & Data. Changes take effect immediately and are logged for your security.

DATA SECURITY INSIDE

How We Keep Your Information Safe

We use industry-standard encryption (TLS 1.2 and above) on every page you visit on pragmatic play.com.

Encryption Standard

All data in transit uses TLS 1.2. Payment credentials are tokenized and never stored in cleartext on our platform. Our infrastructure is audited quarterly by third-party security firms.

Session Management

Your session expires automatically after 30 minutes (mobile) or 60 minutes (desktop) without activity. Logout is instant. Suspicious login attempts trigger email alerts to your registered address.

Cookie Policy

We use functional cookies to remember your language, lobby filter preferences and login state. No tracking cookies follow you outside pragmatic play.com. You can clear cookies anytime in your browser settings.

Data Retention

Account records are kept for 12 months after your last login or withdrawal. Closed accounts are archived separately; personal data is purged after 36 months unless local law requires longer retention.

Access Your Data

Request a download of all data we hold about you by emailing [email protected]. We provide a secure link within five business days. Data includes account history, deposits, withdrawals and support tickets.

Update or Delete

Change your name, email or phone from Profile → Personal Details. To request account deletion, contact our team; we process erasure in 14 days unless a withdrawal or investigation is pending.

Questions About Your Privacy Here

Read answers to the most common questions players in Indonesia ask us about how we collect, use and protect personal and payment information.

No. Your phone number is required for account verification and to send withdrawal confirmations via SMS. This depends on local law and our anti-fraud requirements. Email alone is not sufficient. You can update your phone number anytime in your account settings after signup.

We never store your full payment credentials. Your DANA, OVO, GoPay and QRIS details are tokenized instantly by our payment processor. When you withdraw, we use the token to route funds to your registered account. You can add, remove or change linked payment methods in Wallet → Payment Methods anytime.

Yes. Your game history, bets and results are encrypted and stored separately from your personal profile. We use this data only to calculate your rewards, detect unusual activity patterns and comply with local financial regulations. We do not share it with other players, studios or external partners.

You can request account closure and data deletion by contacting [email protected]. We delete personal data within 14 days if no active withdrawal or investigation is underway. Some records (transaction logs for tax purposes) may be kept longer where local law permits or requires.

No. We do not sell, rent or lease your personal data. We share information only with payment processors to complete withdrawals, with law enforcement if legally required, and with our internal compliance team to prevent fraud. No third-party marketing happens without your explicit consent.

Log in from Settings → Security to see your login history and active sessions. Two-factor authentication is available and adds an extra layer. Enable it in Profile → Account Security. We also send email alerts for new logins from unrecognized devices; report suspicious activity immediately.

Yes. Email [email protected] with your account email and request a data export. We respond within five business days with a secure download link. The file includes your profile, transaction history, rewards log and all support tickets. Open it anytime on your device in Yogyakarta or anywhere you play.

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